Tell Us What You Think – Hello Demo Site

Tell Us What You Think

Compliments, comments and complaint procedure

At S4A CIC, we strive to provide our customers with the best service possible. We believe that great ideas can come from anyone, not just within our organization. That’s why we value feedback at every level to help us continuously improve.

Compliments and Comments

At S4A CIC, our values guide us:

  • COMMITMENT

    Making a positive difference through passion, innovation, and social action.

  • COLLABORATION

    Connecting people and organizations to work together and improve lives.

  • INCLUSION

    Empowering and involving everyone in creating a fair and equitable community.

  • INTEGRITY

    Building trust through delivering excellent outcomes.

Complaints

If we have done something well, such as one of our team members delivering exceptional service to you, we would love to hear about it. Your compliments will be shared with the relevant individuals.

If you have a comment or suggestion on how we could improve, we welcome your feedback.

We understand that there may be occasions when we don’t meet your expectations. In such cases, we want to resolve the issue as quickly as possible.

We encourage you to first speak with the individual involved in your complaint and try to resolve the issue informally. However, if you feel that your complaint hasn’t been resolved, you can raise a formal complaint with us.

All formal complaints are handled by our Complaints Officer. Please complete the complaints form at . You may also submit any supporting documents with the form or email them to – info@s4acic.org.uk

We appreciate your feedback and are committed to addressing any concerns you may have in a fair and transparent manner.

Ready to share your thoughts? Complete our feedback form below.